Returns Policy

Only applicable for Singapore Orders.

  • If you are not completely satisfied with your online purchase you may return it to us within 7 days of purchase and exchange, subject to stock availability, for another product of equal or greater value.
  • If you chose to exchange for a higher priced product you will need to pay the difference.
  • Products purchased on Sale, Promotion, or Manufacturer's Closeouts are final and non-returnable and non-exchangeable.
  • We will process a refund only if the returned product is found to be defective and cannot be replaced or repaired. 
  • Customers are reminded that one-time exchange is only allowed for each purchase.
  • Any item being exchanged must be unused and in its original condition and packaging. 


Please follow the steps below for online returns :

Send an email to with your invoice attached and reason for exchange and returns.

Our customer service officers will contact you within 5 business days of your return request. They may request further information/ pictures to access your request, then send an email of confirmation once the return is approved. 

Please do not return any item(s) before receiving a return confirmation email. 

Please note that currently all returns postage will be paid by the sender.

All returns and exchanges via the PAN-WEST Online Store are to be shipped to the address below.
ATTN: E-Commerce (Returns)
Pan-West (Private) Limited
16 New Industrial Road
#01-03/04 Hudson TechnoCentre
Singapore 536204